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  • Follow ITIL procedure for effective quality delivery and ensuring restoration of service as per the agreed SLA. Sending Communications / Notifications to End users informing them about the Critical incident and the impact and workaround. Create problem ticket and assign to problem management …

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  • Overview. Access Management deals with granting access to authorized access while preventing access to non-authorized users.. Access Manager is the process owner of this process. Key Points ? Access Management is also known as ‘rights management’ or ‘identity management’
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  • No IT service provider worth its salt will operate without an incident management process. The incident management process is part of the ITIL Service Operation stage of the ITIL lifecycle. Online ITIL Training defines seven key terms that are used in the incident management IT service owners and service managers should know these terms.

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